How much does shipping cost?
We offer free shipping on all USA orders (except HI & AK). International shipping cost goes according to USPS rates and your location.
How long until my order ships?
All orders placed before 2pm EST ship out same day, Monday thru Friday. Orders placed after 2pm ship the following business day. Once your order leaves our warehouse, you may track it here.
Do you offer international shipping?
We offer international shipping to an ever-growing list of countries around the world. A complete list of available countries is available within the shipping stage of checkout.
What if my item breaks during shipping?
In the unlikely event you receive a damaged or defective item, DippyGlass will replace it at no cost. Simply notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We’ll take care of the rest.
Don’t throw anything away until you speak with a rep; we might need the package back! In the event you’re asked to ship a package back, we can provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below.
How long does free shipping take?
Our free shipping option is delivered via USPS and takes around 1-3 days to deliver. Orders are shipped from one of our fulfillment center in DE.
Do you offer discreet packaging?
Yes. The only thing that will be on there are “fragile” stickers. We understand not everyone is down with the dank.
For your privacy, all packages are shipped in unmarked brown or standard USPS boxes with a return address labelled “SibeSiech LLC”. There will be no mention of DippyGlass on your package.
Do you ship to a PO Box?
Yes, we can ship to PO Boxes via USPS.
If you’d like to ship your order to a PO Box, please do not select FedEx as your shipping carrier, as they are unable to deliver to a PO Box.